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GamCare Sees 25% Jump in Helpline Contacts
GamCare documented a 25% increase in contacts to its National Gambling Helpline in 2023-24. The organization’s annual report shows 55,228 registered calls and online chats, 74% of which were classed as supportive interventions. The statistics show that GamCare’s helpline is working well, and the record numbers raise important questions about the widespread presence of gambling and its potential effects on individuals.
A Year of Industry Growth and Challenges
Over the last two years, stakeholders awaited the outcomes of stringent government reforms proposed in a white paper by the previous government. Despite the challenges, GamCare kept prioritizing those at risk or already experiencing gambling harm.
According to their annual report, approximately 74% of the Gamcare helpline interactions were classified as supportive interventions, which provide initial guidance and advice. The organization’s approach appears to be yielding positive results, with 57% of those engaging in treatment in March 2024 having been referred by the National Gambling Helpline.
Problem Gambling Treatment and Support
Throughout the year up to April 2024, GamCare UK facilitated over 9,100 free treatment sessions, which reduced the average wait time to just 2.1 days. Margot Daly, Executive Chair of GamCare’s Board, anticipated that they expect important changes in the gambling harms sector. The charity has been determined not to let this uncertainty affect its focus on what really matters – the people affected by gambling harm.
“Throughout a challenging year and with heightened demand for our services, GamCare’s staff have got on with the job of preventing harm where possible and treating harm where necessary.”
Margot Daly, Executive Chair of GamCare’s Board
Targeted Programs and Professional Training
In addition to the National Gambling Helpline operated by GamCare, the charity has launched targeted programs aimed at addressing gambling-related harm among young people, women, and within the criminal justice system. These initiatives have trained over 10,344 professionals to recognize early signs of gambling-related problems and educated more than 53,324 young people, parents, and children.
The Women’s Program was developed in collaboration with organizations like Refuge, one of the leading domestic abuse organizations in the UK. GamCare has trained 3,813 professionals to better understand and address gambling-related harm among women and provide support that extends beyond immediate helpline interactions.
Christmas Brought Additional Strain
The festive season has traditionally been a challenging time for problem gamblers. Recent research commissioned by GamCare reveals that individuals with gambling issues are more likely to engage in the activity during this period. A YouGov survey of over 4,000 UK adults found that 59% of those experiencing problems due to gambling are more inclined to gamble at Christmas, up from 37% in 2023.
The survey shows that over half of gamblers at risk confirm they have spent money intended for presents, food, and other essentials on gambling. At the same time, three in five people gambling at harmful levels are more likely to be turning to the activity during the festive season, while over 53% feel increased levels of stress and anxiety due to it.
Financial pressures, changes in routine, and high-profile sporting events are among the factors contributing to this trend.
“The festive period can be a difficult time for those struggling with gambling, but it can also provide a good opportunity to open up about the issues you’re facing. Our new research shows that there has been an increase in people who already have gambling issues saying they are more likely to gamble over the festive period than at other times of the year.”
Mark Weiss, Deputy Chief Executive at GamCare
Looking Ahead to the Sector’s Future
GamCare gambling help programs provide a reliable infrastructure for vulnerable consumers. Thanks to collaborations with the NHS and other partners, individuals receive professional support for problem gambling readily. The organization’s ongoing efforts to train professionals, connect individuals to treatment, and raise awareness about gambling-related harm are pivotal in addressing the growing need for support.
Margot Daly concluded, “As we look ahead to how the future of the gambling harms sector is shaped, we are committed to working proactively with the NHS and other partners and commissioners to ensure that people are continually able to receive the right support at the right time.”
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